Gambling should always be a source of entertainment — never a source of stress, financial strain, or harm. At ruay, responsible gambling is not a policy checkbox. It is a core part of how we operate, and we provide every Malaysian player with the tools and information needed to stay in control.
Our Commitment
Ruay is Malaysia's trusted online casino and sports betting platform — and part of earning that trust means taking a firm, uncompromising stance on player welfare. We know that gambling, when not managed carefully, can escalate from a leisure activity into something that causes genuine harm. We also know that the players most affected are often the last to recognise the signs themselves.
That is why we have built responsible gambling features directly into the ruay platform — not as a buried settings menu, but as visible, accessible tools that every player in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in Malaysia can use at any time. Deposit limits, session reminders, loss limits, cooling-off periods, and full self-exclusion are all available from your account dashboard.
Ruay strictly enforces a minimum age of 21 years across all account registrations. No player under 21 may open an account, make a deposit, or place a wager on our platform. Age verification via government-issued documentation (Malaysian IC / MyKad or passport) is mandatory before any withdrawal is processed. Accounts found to belong to individuals under 21 will be suspended immediately and all associated funds handled in accordance with our terms.
We also provide information about professional support organisations available to Malaysian players, including Talian Kasih (15999), the Government of Malaysia's social welfare helpline, and internationally recognised resources such as GamCare. These are text-only references for informational purposes. If you feel that gambling has become a problem — for you or someone close to you — we strongly encourage reaching out.
The single most effective responsible gambling habit is setting clear limits before you start — not after you've already exceeded your comfort level. Ruay makes this easy. From your account dashboard, you can set daily, weekly, or monthly deposit limits in MYR that take effect immediately.
Account Controls
All of the following tools are available directly from your ruay account settings. No need to contact support — you can activate, adjust, or remove them yourself at any time, subject to the cooling-off rules described below.
Set a maximum deposit amount per day, week, or month in MYR. Once your limit is reached, no further deposits will be accepted until the period resets. Deposit limits apply to all payment methods — Touch 'n Go eWallet, DuitNow, FPX, bank transfer, and crypto alike. Limits take effect immediately. Increases require a 24-hour cooling-off period.
Set the maximum amount you are willing to lose in a given period. When your net losses reach the limit you have set, your ability to place further wagers is paused for the remainder of that period. This is one of the most powerful tools available to players who want to ensure their gambling stays within a pre-agreed financial boundary.
Set a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom value. When your session reaches the time limit, you will receive a clear notification and the option to end your session. Time limits reset at the start of each new login session. This tool is especially useful for players who lose track of time during live dealer or slot play.
Need a short break without committing to a full exclusion? A cooling-off period temporarily suspends your ruay account for a defined period of your choosing — 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in, deposit, or wager. The period cannot be shortened once activated, ensuring the break is effective.
Players who feel that promotional content — bonus offers, new game announcements, reload promotions — may be contributing to excessive play can opt out of all marketing communications at any time. This can be done from your account settings or by contacting our support team. Opt-out takes effect within 24 hours across all communication channels.
The most decisive tool available. Self-exclusion permanently or temporarily closes your ruay account and prevents you from re-registering. Available for 6 months, 1 year, 5 years, or permanently. Self-exclusion is irreversible for the chosen period — this is intentional, and it is the most protective option available for players concerned about their gambling behaviour.
Know the Signs
Problem gambling — also known as compulsive or pathological gambling — is a recognised condition that affects a meaningful proportion of regular gamblers. It can affect anyone, regardless of income, background, or how long they have been gambling. The challenge is that it often develops gradually and is not always obvious to the person experiencing it.
Ruay encourages all players to review the following warning signs honestly and regularly. If several of these statements feel familiar, it may be time to use our responsible gambling tools, take a break, or seek independent support.
Smart Habits
Gambling responsibly is not about gambling less — it is about gambling on your own terms, with full awareness of the risks. These habits, practiced consistently, can make a significant difference.
Taking Control
Self-exclusion is the most comprehensive responsible gambling tool available on ruay. When you activate self-exclusion, your account is immediately closed and all marketing communications are stopped. You will not be able to re-register or access the platform for the duration of the exclusion period you select. Ruay takes self-exclusion seriously — there are no easy override options, no cooling-off waivers, and no exceptions.
Available Exclusion Periods
You may select from the following self-exclusion periods: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Permanent exclusion cannot be reversed under any circumstances. Time-limited exclusions cannot be lifted before their expiry date — if you contact support requesting early reinstatement during an active exclusion period, the request will be declined.
How to Activate Self-Exclusion
Get Help
If you feel that gambling has become a problem — for yourself or someone you know — the following resources are available in Malaysia and internationally. All references below are text-only, for informational purposes.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling referrals and welfare support to individuals and families affected by gambling or other social issues.
An internationally recognised charity offering information, advice, and support for people affected by problem gambling. GamCare operates the National Gambling Helpline in the UK and provides online support resources accessible globally, including from Malaysia.
A peer-support fellowship based on a twelve-step programme for people with problem gambling. Gamblers Anonymous chapters and affiliated groups operate in Malaysia and across Southeast Asia, offering regular meetings and one-to-one support for individuals seeking recovery.
Our 24/7 live chat support team can assist with activating any responsible gambling tool on your account — deposit limits, self-exclusion, cooling-off periods, and marketing opt-outs. Contact us at any time. All requests are handled with full confidentiality.
Play Smart. Stay in Control.
Ruay is built for Malaysian players who want a great gambling experience within their own limits. Set your controls, play for fun, and reach out any time our support team can help. For players aged 21 and above only.
Talian Kasih: 15999 · GamCare: gamcare.org.uk · 21+ Only · Licensed Operator